Cancellation, Return and Exchange Policy

Article 1: Purpose, Scope and Basic Concepts of the Policy

1.1. Purpose and Scope of the Policy This policy has been prepared to define the terms and procedures regarding the cancellation, refund and change processes of all short and long-term car rental services offered under the Come Rent brand. Our priority is to provide a framework that protects the rights of our customers, is transparent, fair and fully compliant with the laws of the Republic of Turkey. This text aims to clarify our mutual responsibilities from the moment of reservation to the termination of the rental.

1.2. Detailed Description of Our Service Model (Hybrid Structure) Come Rent operates with a hybrid model that is unique in the industry. Understanding this model is critical to your proper interpretation of your booking process and this policy:

• Direct Provider (Come Rent Fleet): We offer direct rental services through our large fleet of vehicles under our own ownership, which are maintained periodically. In this case, all the conditions and responsibilities in your rental agreement belong directly to Come Rent.

• Intermediary Service Provider (Broker): Thanks to the strong business partnerships we have established with Turkey's most respected and well-established car rental companies, we allow you to compare tens of thousands of vehicles on a single platform. In this model, Come Rent acts as a reliable bridge between you and the car rental company of your choice ("Partner Company"). In this case, the cancellation and rental conditions will be determined by the Partner Company's own policies subject to.

1.3. Definitions of Basic Concepts

• Provider: The party that will actually deliver the vehicle subject to your reservation and provide the rental service. This "Direct Come Rent" or a "Partner Company" maybe.

• Rental Information Voucher (Voucher): It is the official document sent to you by e-mail after the successful completion of your booking, which includes who the Provider is, contact details, rental details and the cancellation/refund conditions that will be applied specifically to your booking. This document is essential in the interpretation of the policy.

• Customer: You, our valued user, who make a reservation on our platform.

 

 

Article 2: Reservation Cancellation Process and Conditions

2.1. Creating a Revocation Request: A Step-by-Step Guide We recommend that you make your cancellation requests through written channels in order to follow up and secure the process:

1. Log in to our website.

2. Reservation Inquiry menu.

3. Select the reservation you want to cancel and click the "Cancel Reservation" button.

4. Complete your request by confirming the cancellation policy. A notification e-mail will be sent to you about your approved cancellation request.

2.2. Interpretation of Standard Cancellation Conditions (Time-Based) The following rules are general practices in the industry and will apply to your booking the exact conditions are set out on your Rental Information Voucher.

• 2.2.1. Right of Free Cancellation (Flexibility Window): The vast majority of providers (both Come Rent and Partner Firms) are responsible for Up to 48 hours ago In case of cancellations, the amount you paid 100% uninterrupted return makes it possible. This policy is designed to give you significant flexibility for potential changes to your travel plans.

• 2.2.2. Late Cancellation and Deduction: In case of cancellations made less than 48 hours before the start of the rental, the Provider company will experience an operational loss. In order to partially compensate for this loss, it is usually A "Late Cancellation Fee" in the amount of 1 to 3 days' rent workable. The exact amount of this fee and the method of calculation vary by Provider and are transparently indicated on your Rental Information Voucher.

• 2.2.3. No-Show and Consequences: Not picking up the vehicle at the reservation time and not creating a cancellation request in advance is defined as "No-Show". In this case, the vehicle will be held for you for a certain period of time (usually 1-3 hours), after which the reservation will be automatically canceled. Since the car is reserved for you for the whole day and cannot be rented to another customer, in this case it is done Prepayment is usually non-refundable.

Article 3: Reservation Change Process and Conditions

Change requests are subject to different procedures than cancellation requests and are always subject to the operational availability of the Provider.

• Change Request: For your date, time, vehicle group or location change requests With Our Customer Support Team You need to contact us.

• Price Differences: The requested change (e.g. a change to a higher-end vehicle or a date change during high season) may result in an increase in the rental fee. You will be notified of the price difference at the time of your request. In the case of switching to a more economical option, there is usually no refund. Available vehicle options Our Vehicle Fleet page.

• Availability: All change requests are approved or rejected according to the current vehicle availability of the Provider (Come Rent or Partner Company).

 

 

Article 4: Special Circumstances, Applications and Legal Rights

4.1. Return of the Vehicle Before the Contract Date: Rental fees are priced as a package for a specific rental period (e.g. 7 days) and discounts are applied according to this period. Therefore, if the vehicle is returned before the date specified in the contract, a No refunds will be made.

4.2. Flight Information, Delays and Airport Deliveries: If you're renting a car from the airport, at the time of booking Your flight number It is critical that you specify. This information allows the Provider to track your flight. In the event of a possible delay, the Provider will usually grant a certain tolerance period. If your flight has been cancelled or is experiencing a serious delay, it is vital that you call both the Provider number on your Rental Information Voucher and Come Rent Customer Service to inform them as soon as you find out about the situation, so that your booking is protected.

4.3. Technical Problems and Right to Change Vehicle: If any technical malfunction or a situation that may endanger your safety arises in the vehicle during your rental, you should immediately write to the information on your Rental Information Receipt. Provider's 24/7 Roadside Assistance You should call the number. The provider will support you in resolving the problem or replacing the vehicle with an equivalent or higher model.

4.4. Legal Basis and Consumer Rights: Come Rent carries out all its activities and policies within the framework of the specified laws and regulations. This guarantees that all your rights as a consumer are protected.

Article 5: Financial Provisions and Dispute Resolution

5.1. Detailed Operation of the Return Procedure:

1. Request and Confirmation: After we receive your cancellation request, we will evaluate whether you are entitled to a refund according to the conditions on your Rental Information Voucher and receive confirmation from the Provider.

2. Come Rent Process: Approved returns are averaged by us 5-7 working days It is notified to your bank in it.

3. Bank Process: The reflection of the refunded amount on your card or account depends on the internal procedures of the banks and is usually 7-28 working days Takes. For detailed information about this process, you can review the relevant pages of the Banks Association of Turkey (TBB).

5.2. Enterprise Agreements: Long-term fleet leases for companies are subject to specific contractual clauses that differ from the standard conditions set out on this page. For detailed information With our Internal Corporate Leasing Department You can contact us.

5.3. Dispute Resolution: Our priority is to resolve any issues through direct dialogue with you. In cases that cannot be resolved, your legal rights are reserved.

For any other issues you may have in mind and quick answers, we invite you Frequently Asked Questions We invite you to our page. As Come Rent, we are always with you for a transparent, reliable and hassle-free rental experience.