Frequently Asked Questions - Come Rent Car Rental Guide

Come Rent Car Rental Guide - Frequently Asked Questions

Are you thinking of renting a car with Come Rent? On this Frequently Asked Questions page, which we have prepared to provide you with the best service, you can find answers to all your questions about our car rental services. You can find detailed information on everything from reservation procedures, insurance options, vehicle pick-up and return processes to our membership program here. If you can't find the answer to your question below, don't hesitate to contact us on our contact us page.

(IMPORTANT NOTE: Come Rent, in the car rental industry both a direct service provider and a broker It operates as. As we provide direct service with our own vehicle fleet, we aim to offer you the most suitable vehicle at the most advantageous prices through many reliable car rental companies (hereinafter referred to as "Partner Companies") that we have contracted with. Rental conditions may vary according to Partner Companies or Come Rent's own vehicles. When completing your reservation, we kindly ask you to carefully review the company provided by the vehicle you will rent and the conditions of the relevant company.)

1. Reservation and Car Rental Process

How Can I Rent a Car with Come Rent?

You can make an online reservation on our website comerent.net to rent a car, +90 850 650 08 44 You can call our call center or visit our offices. To book online, simply enter your pick-up and drop-off dates, pick-up and drop-off location, and vehicle preferences into the search engine on our website. Our system, we provide you with both from the vehicles in the Come Rent fleet and from our different Partner Companies will offer the most suitable options.

What are the Documents Required to Rent a Car?

A valid driver's license and ID card (passport for foreign customers) are required for car rentals. In addition, a valid credit card must be available in order to pay the rental fee and the commission (deposit). Additional documents may be requested for some Partner Companies or Come Rent's own vehicles, so we recommend that you check the conditions of the vehicle and company you have chosen at the time of booking.

How Can I Extend the Rental Period?

To extend the rental period, you can submit your request by calling our call center at least 24 hours before your return date or by applying to one of our offices if you rented the car directly from Come Rent, or to the office of the relevant company if you rented it from a Partner Company. Depending on the availability of the vehicle and your extension request, your rental period may be extended.

What are your Rental Cancellation and Change Conditions?

You can cancel or change your booking free of charge up to a certain time before the rental start time (usually 24 or 48 hours, check the booking details). However, cancellation and change conditions may vary for Come Rent's own vehicles and Partner Companies. When making your reservation, we kindly ask you to carefully review the cancellation and change conditions of the vehicle and company you have chosen. You can find general information on our Rental Conditions page, but Binding conditions will vary depending on the vehicle and company you have booked.

What is the Minimum Time to Rent a Car?

The minimum rental period is usually 24 hours. However, this period of time Come Rent's own vehicles or Partner Companies, It may vary according to special campaigns or certain periods.

What are the Advantages of Early Booking?

There are many advantages to booking early. First Wider selection of vehicles You can choose the vehicle you want from and You will guarantee the vehicle you want. Also, especially during peak seasons (holidays, holiday periods, special events) at more affordable prices You will get the opportunity to rent a car. By booking early, you will not be affected by last-minute price increases and you can plan your budget better. Come Rent, to its customers who book early. Special discounts and campaigns can also offer.

2. Payment and Authorization (Deposit)

What payment methods do you accept?

As Come Rent, we offer flexibility in payment. However, the payment options It may vary depending on the vehicle you rent (whether it is Come Rent's own vehicle or Partner Company vehicle). In general, payment by credit or debit card is accepted. Our own vehicles and some of our Partner Companies may also offer the option of cash payment at their offices. When booking online through our website, you can see the payment options offered. Visa, MasterCard Common credit cards are generally accepted. Credit cards of contracted banks Possibility of installments can also be offered. The information about which cards and how many installments are made changes from time to time and It varies according to the vehicle and company. We aim to provide you with a comfortable and hassle-free experience by offering secure and easy payment options at every stage of your rental process. (Cash payment may only be valid on Come Rent's own vehicles and at certain offices of some of our Partner Companies, please confirm before making payment.)

What is Authorization (Deposit), Why Is It Taken and When Is It Returned?

Provision (deposit) is the amount blocked from your credit card as a guarantee for situations such as damage, fines, missing fuel that may occur during the rental period. At the end of the rental period, if the vehicle is returned undamaged and complete, the provision will be fully refunded within 5-10 working days at the latest (may vary depending on the banks). The authorization amount and refund period may vary for Come Rent's own vehicles and Partner Companies.

How Much Are the Authorization Fees?

Provision fees are paid to the rented vehicle, to the company to which the lease is made (Come Rent or Partner Company)Although it varies according to the location and rental period, the provision fee information is included in the reservation steps on our website. You can also find out the authorization fees by calling our call center.

What is Prepaid Reservation, What are the Advantages?

A prepaid reservation is when the rental fee is paid in full at the time of booking. Prepaid reservations often offer discounted rates. However, cancellation and change conditions for prepaid reservations may vary for Come Rent's own vehicles and Partner Companies.

3. Insurance and Assurance

Will I encounter additional fees when renting a car, what is included in the prices?

At Come Rent, we attach great importance to transparency. All costs are clearly stated to you before the rental, so you will not encounter surprise additional fees. Come Rent's own vehicles and the standard rental fee offered by our Partner Companies, usually with a certain deductible rate motor insurance(It may vary for Come Rent's own vehicles and Partner Companies.Please confirm in advance. At the time of booking, all this information is included in the rental conditions of the company you are renting from on your reservation page.), compulsory traffic insurance, and 24/7 roadside assistance within certain limits are included. (Note: There may be a mileage limitation for some campaign or special conditional vehicles, please check the details at the time of booking.) However, the services included and the deductible rates may vary according to Come Rent's own vehicles and Partner Companies. Optional services such as fuel costs, bridge and highway fees, additional drivers, baby/child seats, navigation devices are subject to extra charges. You can see all these optional services and their fees at the time of booking and choose according to your needs.

Which Insurances Are Mandatory?

All our vehicles have compulsory traffic insurance. This insurance covers material and bodily damages that may be caused to third parties. You can find detailed information about compulsory traffic insurance on the website of the Association of Insurance and Reinsurance Companies of Turkey.

Is Motor Insurance Included?

To our rental prices generally A certain deductible automobile insurance is included. This means that in the event of an accident, damage up to a certain amount is borne by the customer. However, automobile insurance coverage and deductible rates may vary according to Come Rent's own vehicles and Partner Companies.

Can I buy car insurance without a deductible?

Yes, by purchasing non-exempt insurance for an additional fee, you can completely eliminate damage liability in case of possible accidents. Detailed information about our different non-exempt insurance packages (can be called Super Casco, Full Casco) can be found on our website, call center or from the provider of the vehicle you will rent (Come Rent or Partner Company) You can get it.

What is Tyre, Glass, Headlight (LCF) Insurance?

LCF insurance is an additional guarantee that covers damage to tires, windows and headlights. This insurance insures the damages that may occur in these parts that are not covered by the automobile insurance. Whether or not LCF insurance is offered and its coverage may vary depending on Come Rent's own vehicles and Partner Companies.

In Which Cases Is Insurance Invalid?

The insurance is invalid in cases such as driving under the influence of alcohol or drugs, exceeding the legal speed limits, driving the vehicle by a person other than the renter, and not obtaining an accident report or alcohol report. In addition, Come Rent may have its own vehicles and each Partner Company may have its own insurance invalidities. For detailed information, you can visit our Rental Conditions page and the vehicle you chose at the time of booking and provider (Come Rent or Partner Company) Check out the conditions. (Link will open in a new tab)

4. Vehicle Pick-up and Return

Where can I pick up the car?

You can buy our vehicles from our Come Rent offices, airports or Our Partner Companies You can pick it up from the locations it specifies. The option of delivery to the address can be offered for an additional fee depending on the Partner Company and location, depending on Come Rent's own vehicles.

Can I Return the Vehicle at a Different Location?

Yes, you can move the car to a different Come Rent office than the one where you rented the car, or of the contracted Partner Company You can return it to the office. A "one-way fee" may apply for this service. The fees and return locations to be applied may vary according to Come Rent's own vehicles and Partner Companies. You can find out the fee by choosing a different return location at the time of booking.

Can I add additional drivers to drive the vehicle?

Yes, you can add additional drivers to drive the vehicle for an additional fee. Additional drivers are also required to present a valid driver's license and identification information. Additional driver policy and pricing may vary according to Come Rent's own vehicles and Partner Companies.

What should I pay attention to when picking up the car?

When receiving the vehicle, you should check the interior and exterior of the vehicle in detail with the personnel in charge. If there is any damage or omission, you should have this noted in your contract and on the vehicle delivery form. In addition, you should check the fuel level and the general condition of the vehicle. There may be differences in the procedures depending on whether the vehicle you receive is Come Rent's own vehicle or a Partner Company's vehicle.

What Should I Pay Attention To When Returning The Vehicle?

You must return the vehicle on the date and time specified in the contract, with the fuel level at the level you received it. In case of late return or missing fuel, an additional fee will be charged. During the return to check if there is any damage to the vehicle of the company from which you rented the vehicle (Come Rent or Partner Company) The official will examine the vehicle with you.

5. Affiliate Program and Others

Do you have a Come Rent Club membership program?

Yes, we have a loyalty program called Come Rent Club. By becoming a member of this program, you can benefit from special discounts, campaigns and privileges. For detailed information about the membership program and membership, you can visit the Come Rent Club page.

Is there a fee to be a member of Come Rent Club?

No, membership in Come Rent Club is completely free.

Do your vehicles have HGS/OGS?

Yes most There is an HGS or OGS device in our vehicle. The usage fee is reflected in the total amount at the end of the lease or deducted from the provision. However, the use and pricing of HGS/OGS may vary according to Come Rent's own vehicles and Partner Companies.

Can I Rent Extras Like Child Seats or Navigation Devices?

Yes, you can rent extras such as baby seats, child seats, and navigation devices for an additional daily fee. You can request these extras at the time of booking or at the time of car pick-up. The availability and fees of extra services may vary according to Come Rent's own vehicles and Partner Companies.

Do you have 24/7 roadside assistance? What are the details?

Yes, as Come Rent both through our own vehicles and through our contracted Partner Companies We offer 24/7 roadside assistance. +90 850 650 08 44 By calling our Roadside Helpline, you can get support wherever you are in Turkey, in the following situations: